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FAQ's

General Questions

The electronic cigarette is an electronic device that can create a hot and smokeless steam, diffusing nicotine or other liquids with the help of an atomizer. The electronic cigarette is composed of three parts: BATTERY, ATOMIZER, and INHALER/CARTRIDGE.
Yes and No! There are e-liquids available (the liquid that you put in the electronic cigarette) with or without nicotine- simply make your choice when you order your electronic cigarette refills. There are also several different percentages of nicotine possible, depending on whether you are a heavy smoker or not, and there are so-called “light” cigarettes.
This is the question that comes up most often when talking about electronic cigarettes: does “smoking” electronic cigarettes (vaping) prevent regular smoking? Electronic cigarettes are not recognised as a medicine, such as anti-smoking patches or other palliative products found in pharmacies. On the other hand, “vaping” (smoking a vaporizer) can help you maintain the sensation and movements of regular smoking. This is still the beginning of the electronic cigarette and it is continually evolving. Many people have used electronic cigarettes to quit smoking with a high success rate, but it is not a pharmaceutical product so we can not say that the electronic cigarette makes you quit smoking (but it can greatly help you there).
The electronic cigarette should be used by adults. People with high blood pressure or heart disease, and pregnant women, should consult their doctor if they want to vape with nicotine. People allergic to nicotine should use nicotine-free e-liquids.

Device Trouble-Shooting

Remove the cap and clean the inside of the device. Make sure any juice that may have leaked into the device is cleaned out.
A blinking light during inhalation indicates that the Cap is not making contact with the device. If this is the case, slightly adjust the contacts on the Cap and device to ensure that they are making proper contact with one another.
Check to see if your charger and device are properly cleaned. If the problem persists, please contact support@vayp.ae
There are various ways to clean your VAYP device, but the most efficient would be to use a dry cotton swab to clean the inside of the device where the caps should be inserted.

Pod Trouble-Shooting

Caps often taste burnt because the coils are not primed. Try to take a hit of the cap whilst removed from the VAYP. If the problem persists, please contact support@vayp.ae
Currently, our flavours include Menthol Tobacco, Blueberry Burst, Strawberry Burst, Iced Melon, Iced Coffe, Polar Mint and Iced Cola.
VAYP Pods come with 20 mg nicotine juices that satisfy your nicotine cravings perfectly.
Orders ship within 24-48 hours of payment. However, unexpected factors such as product availability may delay shipment.
If you have not already received a confirmation email with tracking information, please email support@vayp.ae with your name, email, mailing address, and any changes you need to make to your order.
Please visit our store locator at click here!
Please contact the store that you purchased your VAYP device from for their return policy. If a return cannot be resolved with the store, please contact support@vayp.ae
You have 60 days to return or exchange your VAYP device.
Please email us at support@vayp.ae so that we can get you started on your exchanging process.
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